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Mercedes-Benz Roadside Assistance in Oshkosh, CA

Roadside Rescue, On-Call 24 / 7 / 365

Assistance, when you need it the most. Whether you need to replace a flat tire, or jump-start your vehicle in the event of a dead battery, Mercedes-Benz Roadside Assistance will be there. If you have an eligible Mercedes-Benz vehicle, simply contact Roadside Assistance by using our 800 number, accessing our app, or if you have mbrace®, push the Wrench button. Then, Mercedes-Benz personnel will be dispatched to your location at no charge.

Mercedes-Benz Roadside Assistance doesn’t just stop at fixing a tire or providing a few extra gallons of fuel. We’ll also arrange for a tow to the nearest authorized Mercedes-Benz dealer at no charge should your vehicle experience a mechanical issue or be involved in an accident. Rest assured that your vehicle will be repaired using only Genuine Mercedes-Benz Parts.

For complete program eligibility and limitations see: mbusa.com/en/owners/roadside-assistance/eligibility

To download the Mercedes-Benz Mobile app for both Apple iOS and Android, see below.

Getting Help

By Phone

To contact Roadside Assistance by phone, call 1-800-367-6372. You will be asked for the following information:

  • Your name
  • Vehicle Identification Number (VIN)
  • Year, model and color of vehicle
  • Phone number
  • Location of the disabled vehicle
  • Description of the problem
Using mbrace®

If your vehicle is equipped with mbrace and you are an mbrace subscriber, follow these instructions to contact Roadside Assistance:

  1. Press the wrench button in your vehicle (in the armrest or overhead console). This will connect you to a dispatcher and send them information about your vehicle type and location.
  2. Describe the problem you’re experiencing
  3. Wait for the appropriate service personnel to arrive
Using the Mercedes-Benz app
(for iPhone® and Android®)

If you have the Mercedes-Benz app, follow these instructions to contact Roadside Assistance:

  1. Open the app on your phone
  2. Make sure the correct vehicle is in session
  3. Tap the “Roadside Assistance” button on your home screen or in the assist section

For more information visit: mbcollisioncenters.com/owners/resources
For complete program eligibility and limitations see: mbusa.com/en/owners/roadside-assistance/eligibility

Sign & Drive

Flat tire, dead battery, or out of fuel? The Mercedes-Benz 24-Hour Roadside Assistance Program provides help when you need it the most.

* Please note that in certain unique circumstances, additional charges may apply to Sign & Drive. For certain models (i.e., AMG) which have no spare tire, Roadside Assistance provides inflation of a flat tire after using the vehicle's TIREFIT puncture sealant. For vehicles with a spare tire not in working order, towing and/or additional charges may be required.

Towing

Mechanical issue? We’ll make sure your vehicle is towed to the nearest Mercedes-Benz Certified Collision Center

*In certain situations, additional charges may apply. Please see Service Restrictions for full details.

Trip Interruption

Did you miss an important leg of your trip? If your Mercedes-Benz is still under warranty, Trip Interruption provides reimbursement for your documented expenditures, including accommodations and meals under these conditions:

  • The breakdown occurs more than 100 miles from your home
  • The problem is covered by warranty and renders the vehicle inoperable or unsafe
  • Your vehicle remains overnight at an authorized Mercedes-Benz dealership while repairs are being performed

A Mercedes-Benz dealer will reimburse you up to $300 per night** for documented actual lodging, food, and related travel expenses, for a maximum of three consecutive nights from your vehicle's initial disablement.

** All Trip Interruption claims and documentation must be presented to and approved by an authorized Mercedes-Benz dealership. Please see the service department at your local dealer for details.

Other Repairs

In the event that a technicians is called upon for further repairs beyond the complimentary services, and the repair is not covered under any Mercedes-Benz warranty, service and parts charges may be assessed.

To learn more about Roadside Assistance, speak to one of our knowledgeable Service Advisors, or CLICK HERE